License Issues

If you are here you probably didn’t receive the license you ordered, lost the license key, had a payment problem, or need to change the email or name on your license. Please read the options below.

You Didn’t Receive the License

First of all, please allow us a few hours to process your order. It usually takes less than a minute, but sometimes may take longer. Wire/bank transfers may take up to 14 days to be processed.

The next place to check is obviously the spam box. Sometimes our emails end up there, so double-check the spam box just in case.

If you filled up the “license for another user” field of the order form — check the email you provided there, as we send the license details there.

If you still can’t find the license, read below.

Payment Failed or Not Charged

If the order was cancelled by the payment gateway, your card was not charged — simply place a new order and fill the form correctly. Orders normally process within 5–10 minutes. If you believe a charge was made anyway, it will be returned automatically; contact support with your order number if it doesn’t appear.

Where Is My Invoice?

We send an invoice link together with your license key in the order confirmation email. You can also find all your invoices on the Appsforlife Account page.

Wrong Email or Name on the License

Contact support with your order number and the correct email address and name — we can update our records so that all notifications go to the right address, and re-send your license key.

Note that the name and email shown in the license key itself cannot be changed. If you want the new name or email to appear in the license, you can update it at your next renewal — just place the renewal order with the new details.

Otherwise, you can simply keep using your current license — the name and email on it do not affect the software.

You Lost the License

You can get all your licenses at the Appsforlife Account. Enter the email you used for ordering the license there.

Once we verify your email, you’ll get to the license recovery page where you can find all your licenses.

Still Nothing?

If nothing above helps, please contact us directly to get this sorted.