Help & Support

Here you can find a lot of information about our products:

• Boxshot Tutorials
• Origami Tutorials
• Barcode Tutorials
• Ai Toolbox Tutorials
• Imposition Wizard Tutorials
• Ticket Wizard Tutorials

Orders and Licenses

• License Issues — didn’t receive your key, payment failed, or need to change the email or name on your license?
• Permanent License vs Subscription — what a permanent license includes, what renewal means, and how subscriptions differ.
• License Renewals — do licenses renew automatically, and what to do if you didn’t get a reminder?
• Which Version Does My License Work With? — your key isn’t accepted after a reinstall or on a new computer.
• License Transfer and Multi-User Licenses — how to share a license with another person or computer, and how multi-user licenses work.
• Software Deactivates — software “forgets” it is activated.

Other Problems

• Firewall and Network Problems — downloads, renewals or activation blocked by a firewall, proxy or antivirus.
• Apple Silicon and macOS Compatibility — what the Apple “no longer supported” warning means and how to fix it.
• Graphics Driver Problems — what if the application doesn’t work?
• Application Doesn’t Start — what to do when the application fails to start.
• Illustrator Plugin Problems — Illustrator says the plugin is incorrect.
• Acrobat Plugin Problems — if you don’t see the plugin or it doesn’t start.

Still Need Help?

Please feel free to contact us if you can’t find the answer above.